| We strive to make your experience with Vesternet a great one.To do this we constantly look at how we can improve - from helping you choose the most suitable products, shipping to you quickly and to supporting you after you’ve received the products.All of these are important.This week we’ve updated OUR CUSTOMER PROMISES and added a bunch of commitments that will ensure that you're totally satisfied with our service and support. |  |
365 Day Satisfaction Guarantee
We’ve totally overhauled our returns policy. If you’re not 100% satisfied with your purchase you can return it to Vesternet for a full refund anytime within 365 days of your order. We’ve made the process as simple as possible, with no catches or exceptions. We even include FREE return shipping for products returned under warranty or damaged during shipping.
Free Shipping
All orders above £150 are shipped Free of Charge.
We’ve also introduced a new range of faster shipping options ranging from the low cost economy (2–5 day) service up to the urgent next day (before 12) service. All orders placed before the cut-off time will be shipped the same day - we even display a cut-off timer in your shopping cart. No matter how quickly you need your order, we’ll get it to you on time.
Easy to Talk to
We’ve introduced a variety of ways for you to easily speak directly with our experts… Live Chat, Email, Ticket help desk, and Phone. Take a look at our recent blog for more information.
Guides, White Papers and Help
We’re constantly expanding the information available on Vesternet to help you select the best products and technologies. You’ll have seen lots of new sections including - Getting Started, Feature Comparisons, Resources, Scenarios and Video overviews.
Lifetime Technical Support
You’ll always have FREE access to our Technical Support, Customer Service and FAQ forums, as well as all other online resources, help and installation guides, white papers and articles. If none of our online resources answer your query you can always raise a Technical Support Request.
Competitive Pricing
We maintain the most competitive pricing in Europe. We work closely with our suppliers to bring the products you need at the best possible prices. However, if you do see identical products at even lower prices, contact us with the details, we’ll do our best to price match them.
For more information, take a look at OUR PROMISES page.
See you next week.
Mark.